Terms and Conditions

Any purchase or use of our service require that You, the Client read and accept of these Terms and Conditions of service and sale in full for all digital publishing services provided by the provider, 3E Web Media, the provider to You, the Client.

Service Acceptance

The provider creates invoices based on a list of requests (cahier de charges) drawn by the Client. For requests that fit a relatively standard service, the provider will send an invoice to the Client via email before the start of the work. For bespoke services, costs will be calculated at the provider’s hourly or daily rate, as agreed.

Standard services requests that require some tailoring will incur some additional expenses, for example the research, testing and purchase of a bespoke application to extend the functionality of a website or a WordPress theme. When this is the case, the provider will mention on the original invoice that there will be additional expenses associated with these. The provider will only be able to provide the associated costs once investigation  of these additional expense at the time of the first invoice as this depends on a final choice by the Client (preferred theme) or a series of tests for functionality, usability and relevance (extensions, applications). The existence of additional costs are mentioned where relevant in the invoice and an approximate cost can be provided when a further investigation of the possibilities

Client agrees to reimburse 3E Web Media for any additional expenses necessary for the completion of the work. Examples would be purchase of special fonts, stock photography that is not part of the package, cost of purchasing a client’s product as part of the testing process when testing requires real payments.

Invoices will be provided by 3E Web Media upon completion but before publishing the live website. Invoices are normally sent via email; however, the Client may choose to receive hard copy invoices. Invoices are due upon receipt. Accounts that remain unpaid thirty (30) days after the date of the invoice will be assessed a service charge in the amount of the higher of one and one-half percent (1.5%) or £30 per month of the total amount due.

Service Costs

Service costs are written on an invoice sent via electronic mail by the Provider to the Client regarding the project agreed with the Client according to their request. Quotations are valid for a period of 30 days. 3E Web Media reserves the right to alter or decline to provide a quotation after expiry of the 30 days.

Unless agreed otherwise with the Client, all website design services require an advance payment of a minimum of thirty three (33) percent of the project quotation total before the work is supplied to the Client for review. A second charge of thirty three (33) percent is required after the development stage, with the remaining thirty three (33) percent of the project quotation total due upon completion of the work, prior to upload to the server or release of materials.

Service Payment

Payment for project services is to made in two installments, the first one to start the service and the second one when the training is provided. Payment for maintenance services is due at the  beginning of each month within the 12-month maintenance contract.

Payment can be made by bank transfer, cash, Paypal (including via the website) and exceptionally by cheques. Note that with any payment, service only starts when the money has cleared. Payment details are made available on invoices and any digital or cheque should mention the invoice number as a reference.

Client Review

3E Web Media will provide the Client with an opportunity to review the appearance and content of the website during the design phase and once the overall website development is completed. At the completion of the project, such materials will be deemed to be accepted and approved unless the Client notifies 3E Web Media otherwise within ten (10) days of the date the materials are made available to the Client.

Turnaround Time and Content Control

3E Web Media will install and publicly post or supply the Client’s website by the date specified in the project proposal, or at date agreed with Client upon 3E Web Media receiving initial payment, unless a delay is specifically requested by the Client and agreed by 3E Web Media .

In return, the Client agrees to delegate a single individual as a primary contact to aid 3E Web Media with progressing the commission in a satisfactory and expedient manner.

During the project, 3E Web Media will require the Client to provide website content; text, images, movies and sound files

Failure to provide required website content:

3E Web Media is a small business, to remain efficient we must ensure that work we have programmed is carried out at the scheduled time. On occasions we may have to reject offers for other work and enquiries to ensure that your work is completed at the time arranged.

This is why we ask that you provide all the required information in advance. On any occasion where progress cannot be made with your website because we have not been given the required information in the agreed time frame, and we are delayed as result, we reserve the right to impose a surcharge of up to 25%. If your project involves Search Engine Optimisation we need the text content for your site in advance so that the SEO can be planned and completed efficiently.

If you agree to provide us with the required information and subsequently fail to do within one week of project commencement we reserve the right to close the project and the balance remaining becomes payable immediately. Simply put, all the above condition says is do not give us the go ahead to start until you are ready to do so.

NOTE: Text content should be delivered as a Microsoft Word, email (or similar) document with the pages in the supplied document representing the content of the relevant pages on your website. These pages should have the same titles as the agreed website pages. Contact us if you need clarification on this.

Using our content management system you are able to keep your content up to date your self.

Web Browsers

3E Web Media makes every effort to ensure websites are designed to be viewed by the majority of visitors. Websites are designed to work with the most popular current browsers (e.g. Firefox, Internet Explorer 8 & 9, Google Chrome, etc.). Client agrees that 3E Web Media cannot guarantee correct functionality with all browser software across different operating systems.

3E Web Media cannot accept responsibility for web pages which do not display acceptably in new versions of browsers released after the website have been designed and handed over to the Client. As such, 3E Web Media reserves the right to quote for any work involved in changing the website design or website code for it to work with updated browser software.


Accounts unpaid thirty (30) days after the date of invoice will be considered in default. If the Client in default maintains any information or files on 3E Web Media ‘s Web space, 3E Web Media will, at its discretion, remove all such material from its web space. 3E Web Media is not responsible for any loss of data incurred due to the removal of the service. Removal of such material does not relieve the Client of the obligation to pay any outstanding charges assessed to the Client’s account. Cheques returned for insufficient funds will be assessed a return charge of £25 and the Client’s account will immediately be considered to be in default until full payment is received. Clients with accounts in default agree to pay 3E Web Media reasonable expenses, including legal fees and costs for collection by third-party agencies, incurred by 3E Web Media in enforcing these Terms and Conditions.


Termination of services by the Client must be requested in a written notice and will be effective on receipt of such notice. E-mail or telephone requests for termination of services will not be honoured until and unless confirmed in writing. The Client will be invoiced for design work completed to the date of first notice of cancellation for payment in full within thirty (30) days.


All 3E Web Media services may be used for lawful purposes only. You agree to indemnify and hold 3E Web Media harmless from any claims resulting from your use of our service that damages you or any other party.


The Client retains the copyright to data, files and graphic logos provided by the Client, and grants 3E Web Media the rights to publish and use such material. The Client must obtain permission and rights to use any information or files that are copyrighted by a third party. The Client is further responsible for granting 3E Web Media permission and rights for use of the same and agrees to indemnify and hold harmless 3E Web Media from any and all claims resulting from the Client’s negligence or inability to obtain proper copyright permissions. A contract for website design and/or placement shall be regarded as a guarantee by the Client to 3E Web Media that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested.

Standard Media Delivery

Unless otherwise specified in the project quotation, this Agreement assumes that any text will be provided by the Client in electronic format (ASCII text files delivered on floppy disk or via e-mail or FTP) and that all photographs and other graphics will be provided physically in high quality print suitable for scanning or electronically in .gif, .jpeg, .png or .tiff format. Although every reasonable attempt shall be made by 3E Web Media to return to the Client any images or printed material provided for use in creation of the Client’s website, such return cannot be guaranteed.

Design and/or Development Credit

A link to 3E Web Media will appear in either small type or by a small graphic at the bottom of the Client’s website. If a graphic is used, it will be designed to fit in with the overall site design. If a client requests that the design credit be removed, a nominal fee of 10% of the total development charges will be applied. When total development charges are less than £5000, a fixed fee of £500 will be applied. The Client also agrees that the website developed for the Client may be presented in 3E Web Media’s portfolio.

Access Requirements

If the Client’s website is to be installed on a third-party server, 3E Web Media must be granted temporary read/write access to the Client’s storage directories which must be accessible via FTP. Depending on the specific nature of the project, other resources might also need to be configured on the server.

Post-Placement Alterations

3E Web Media cannot accept responsibility for any alterations caused by a third party occurring to the Client’s pages once installed. Such alterations include, but are not limited to additions, modifications or deletions.

Domain Names

3E Web Media may purchase domain names or additional domain years on behalf of the Client. Payment and renewal of those domain names are the responsibility of the Client. The loss, cancellation or otherwise of the domain brought about by non or late payment is not the responsibility of 3E Web Media. The Client should keep a record of the due dates for payment to ensure that payment is received in good time.


These Terms and Conditions supersede all previous representations, understandings or agreements. The Client’s signature below, purchase of a service or payment of an advance fee constitutes agreement to and acceptance of these Terms and Conditions. Payment online is an acceptance of our terms and conditions.

Governing Law

This Agreement shall be governed by English Law.


3E Web Media hereby excludes itself, its Employees and or Agents from all and any liability from:

  • Loss or damage caused by any inaccuracy;
  • Loss or damage caused by omission;
  • Loss or damage caused by delay or error, whether the result of negligence or other cause in the production of the website;
  • Loss or damage to clients’ artwork/photos, supplied for the site. Immaterial whether the loss or damage results from negligence or otherwise.

The entire liability of 3E Web Media to the Client in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the charges paid for the Services under this Agreement in respect of which the breach has arisen.

Terms and Conditions: Severability

In the event any one or more of the provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the remaining provisions of this Agreement shall be unimpaired and the Agreement shall not be void for this reason alone. Such invalid, illegal or unenforceable provision shall be replaced by a mutually acceptable valid, legal and enforceable provision, which comes closest to the intention of the parties underlying the invalid,

Cancellation policy and Refund policy

All services and payments are NON refundable. A credit will be issued after deducting administration/setup costs.  The issued credit will be good toward future services and is good for 180 days from issuance.